Where possible, we will try to answer your questions over the telephone to minimise the amount of disruption and downtime caused by any difficulties. If the fault cannot be fixed over the telephone, an engineer will be arranged to visit your premises. Response time will depend on your maintenance/service plan:
Fully Comprehensive– On average our target response time is next day, subject to level of demand. This covers All Callouts, Parts & Labour.
Mandatory Inspection – A physical inspection once a year. A Callout Charge will apply along with any parts and labour if over the first hour.