Sending post using Special Delivery rates on the DM300M-DM475
If you use Special Delivery rates, your device now prints a tracking barcode directly onto the mailpiece. You can then track your mail via the Royal Mail website.
Products affected: DM300M™, DM400M™, DM475M™ (G922)
If you use Special Delivery rates, your device now prints a tracking barcode directly onto the mailpiece. You can then track your mail via the Royal Mail website.
You can obtain a list of the tracking numbers printed on your device by:
- Printing a receipt of the tracking number after each Special Delivery item is printed. You can turn this feature off, if required.
- Printing receipts using the reports menu within Options.
To print Special Delivery rates, follow the steps below.
- Press Class.
- Press Page Down.
- Select your desired Special Delivery class and compensation value:
- 9 am (£50).
- 9 am (£1k).
- 9 am (£2.5k).
- 1 pm (£500).
- 1 pm (£1k).
- 1 pm (£2.5k).
- Select the type of Special Delivery service you need:
- Standard.
- CL comp.
- Sat. Service.
- JE/GG (Jersey and Guernsey).
- Select any required extra fees or services.
- Press Enter to continue, if required. You then return to the Home screen.
- Insert an envelope into the franking machine or press Tape to print a tape. The franking machine prints the postage.
- Press Yes if you want to print a receipt. Otherwise, press No.
- Insert an envelope or press Tape to print a receipt. You may need to print multiple receipts.
Important:
- You can only print a custom graphic or a custom text message along with a Special Delivery tracking barcode.
Sending post using Signed For rates on the DM300M-DM475
If you use Signed For rates, your device now prints a tracking barcode directly onto the mailpiece. You can then track your mail via the Royal Mail website.
Products affected: DM300M™, DM400M™, DM475M™ (G922)
If you use Signed For rates, your device now prints a tracking barcode directly onto the mailpiece. You can then track your mail via the Royal Mail website.
You can obtain a list of the tracking numbers printed on your device by:
- Printing a receipt of the tracking number after each Signed For item is printed. You can turn this feature off, if required.
- Printing receipts using the reports menu within Options.
To print Signed For rates, follow the steps below.
- Press Class.
- Select RM SignedFor.
- Select 1st Class or 2nd Class.
- Select the size of the mail you are sending.
- Letter.
- Large Letter.
- Parcel S.
- Parcel M.
- You then return to the Home screen. Insert an envelope into the franking machine or press Tape to print a tape. The franking machine prints the postage.
- Press Yes if you want to print a receipt. Otherwise, press No.
- Insert an envelope or press Tape to print a receipt. You may need to print multiple receipts.
Important:
- You can only print a custom graphic or a custom text message along with a Signed For tracking barcode.
Sending post using Special Delivery rates on the SendPro C, SendPro+
If you use Special Delivery rates, your device prints a tracking barcode. You can then track your mail via the Royal Mail website.
Products affected: SendPro® C, SendPro®+ (2H20)
If you use Special Delivery rates, your device now prints a tracking barcode directly onto the mailpiece. You can then track your mail via the Royal Mail website.
You can obtain a list of the tracking numbers printed by viewing or emailing a report on your device. You can also generate a report by using Inview™, within Your Account.
To print Special Delivery rates and view printed tracking numbers, follow the steps in each section below.
- Printing Special Delivery rates
- Viewing printed Special Delivery tracking numbers
Printing Special Delivery Rates
- Tap Envelope Printing on the Home screen.
- Tap Class.
- Tap Start Over.
- Tap Royal Mail Special Delivery.
- Tap the desired Special Delivery class and compensation value.
- Tap the type of Special Delivery service you need.
- If prompted, tap Apply or alternatively select any required extra fees or services.
- Tap Apply to confirm. You return to the Envelope Printing app. A preview of the tracking number appears. You can now frank your mail.
Important: You can only print a custom graphic or a custom text message along with a Special Delivery tracking barcode.
Viewing printed Special Delivery tracking numbers
- Tap SendPro Apps on the Home screen.
- Tap Manage Accounts.
- If necessary, tap Got It at the No Sync Required prompt.
- Tap Reports.
- Tap View & print reports.
- Tap the UK Trackable Products report. You may need to scroll to locate this report.
- Tap Next, then set the time period you want the report to provide.
- Tap View report to view the report information on your device.
- Alternatively, tap Actions then Email Report to email the report.
Sending post using Signed For rates on the SendPro C, SendPro+
If you use Signed For rates, your device prints a tracking barcode. You can then track your mail via the Royal Mail website.
Products affected: SendPro® C, SendPro®+ (2H20)
If you use Signed For rates, your device now prints a tracking barcode directly onto the mailpiece. You can then track your mail via the Royal Mail website.
You can obtain a list of the tracking numbers printed by viewing or emailing a report on your device. You can also generate a report by using Inview™, within Your Account.
To print Signed For rates and view printed tracking numbers, follow the steps in each section below.
Printing Signed For Rates
- Tap Envelope Printing on the Home screen.
- Tap Class.
- Tap Start Over.
- Tap Royal Mail 1st Class or Royal Mail 2nd Class.
- Tap RM Signed For.
- Tap the size of the mail you are sending.
- Tap Apply. You return to the Envelope Printing app. A preview of the tracking number appears. You can now frank your mail.
Important: You can only print a custom graphic or a custom text message along with a Signed For tracking barcode.
Viewing printed Signed For tracking numbers
- Tap SendPro Apps on the Home screen.
- Tap Manage Accounts.
- If necessary, tap Got It at the No Sync Required prompt.
- Tap Reports.
- Tap View & print reports.
- Tap the UK Trackable Products report. You may need to scroll to locate this report.
- Tap Next, then set the time period you want the report to provide.
- Tap View report to view the report information on your device.
- Alternatively, tap Actions then Email Report to email the report.
Sending post using Special Delivery rates on the DM110i, DM160i, DM220i
If you use Special Delivery rates, your device now prints a tracking barcode directly onto the mailpiece. You can then track your mail via the Royal Mail website.
Products affected: DM110i™, DM160i™, DM220i™ (PR20)
If you use Special Delivery rates, your device now prints a tracking barcode directly onto the mailpiece. You can then track your mail via the Royal Mail website.
You can obtain a list of the tracking numbers printed on your device by:
- Printing a receipt of the tracking number after each Special Delivery item is printed. You can turn this feature off, if required.
- Printing receipts using the reports menu.
To print Special Delivery rates, follow the steps below.
- Press Class.
- Select RM Dom.
- Press Page Down twice.
- Select your desired Special Delivery class and compensation value:
- 9 am (£50).
- 9 am (£1k).
- 9 am (£2.5k).
- 1 pm (£500).
- 1 pm (£1k).
- 1 pm (£2.5k).
- Select the type of Special Delivery service you need:
- Standard.
- CL comp.
- Sat. Service.
- JE/GG (Jersey and Guernsey).
- Select any required extra fees or services. You then return to the Home screen.
- Insert the envelope into the franking machine. The franking machine prints the postage.
- Press Yes/Enter if you want to print a receipt. Otherwise, press No.
Important:
- You can only print a custom graphic or a custom text message along with a Special Delivery tracking barcode.
Sending post using Signed For rates on the DM110i, DM160i, DM220i
If you use Signed For rates, your device now prints a tracking barcode directly onto the mailpiece. You can then track your mail via the Royal Mail website.
Products affected: DM110i™, DM160i™, DM220i™ (PR20)
If you use Signed For rates, your device now prints a tracking barcode directly onto the mailpiece. You can then track your mail via the Royal Mail website.
You can obtain a list of the tracking numbers printed on your device by:
- Printing a receipt of the tracking number after each Signed For item is printed.
- Printing receipts using the reports menu.
To print Signed For rates, follow the steps below.
- Press Class.
- Select RM Dom.
- Select RM SignedFor.
- Select 1st Class or 2nd Class.
- Select the size of the mail you are sending.
- Letter.
- Large Letter.
- Parcel S.
- Parcel M.
- You then return to the Home screen. Insert the envelope into the franking machine. The franking machine prints the postage.
- Press Yes/Enter if you want to print a receipt. Otherwise, press No.
Important:
- You can only print a custom graphic or a custom text message along with a Signed For tracking barcode.
Where can I get help to install my equipment?
If you need some help to install your self-install equipment, then contact our Service team on 01443 813588 who will be able to give you advice over the phone.
If your equipment requires an engineer to install it, then an engineer will contact you to arrange a suitable date. If, however, the engineer has not been able to contact you, call 01443 813588 and an engineer will be arranged.
Where can I find the serial/meter number of my equipment?
This can be found on the back of most self-install equipment. The only exception is PersonalPost™ equipment, which has this number on the bottom. If you have engineer install equipment, the engineer will inform you of your meter number whilst installing it.
How can I change the rates on my meter to reflect the recent Royal Mail rate change?
We will send you all the details you need a few weeks before a Royal Mail rate change. If you are not uptodate then you can order one by emailing info@kanemailing.ballyhoodemo.co.uk
If you have any difficulties installing your chip, call 01443 813588.
I want to have the company logo on my franking machine, what do you need from me?
To ensure your Envelope Messaging is created quickly and correctly, please email us at info@kanemailing.ballyhoodemo.co.uk with your required artwork and instructions on how you would like your logo to appear.
I need to download my Envelope Messaging, how do I do this?
If you have a DM100 series franking machine, your ad plate will need to be downloaded. All you need to do is plug your equipment into an analogue phone line and then: 1. Select ‘Options’ 2. Page down twice 3. Select ‘connect data centre’ 4. Select ‘upload/download’. Once downloaded, you will need to select the ad, as follows: 1. From the front screen, page down 2. Click on ‘Select ad’ 3. You’ll have 3 options: ‘use key pad’, ‘0-none’ or ‘1-<your ad>. Your ad may be called ERA, return address or your company name. If you can’t find the ad plate after you’ve completed a download, this may be because: 1. Your equipment is defaulted to ‘no’ ad plate. Go into ad plates and select the option below ‘none’. 2. Your ad plate may not be ready. Call 01443 813588 to check the status of your ad plate.
How long does it take for my Envelope Messaging to arrive after I send the form to you?
Most Envelope Messaging should take between 7-14 working days, through the DLA server (as per your instruction manual).
If you do not receive your Envelope Messaging within this time, please call one of our advisors on 01443 813588
Why can’t I send the logo for my Envelope Messaging via fax?
Due to the low quality of a fax, we will be unable to scan the logo at a sufficient resolution to provide you with quality Envelope Messaging.
I would like to upgrade my existing equipment, who do I need to contact to arrange this?
Call 01443 813588 and we will arrange for a Sales Representative to give you a call back within 24-48 hours to discuss your requirements.
How long will it take before i have my new equipment installed
Once all paperwork is signed and completed, our dedicated administration team will process your order as quick as possible, delivery and installation will depend on the machine ordered but will be anything from 1-6 weeks.
I have a fault on my equipment, how long will it take to get it fixed?
Where possible, we will try to answer your questions over the telephone to minimise the amount of disruption and downtime caused by any difficulties. If the fault cannot be fixed over the telephone, an engineer will be arranged to visit your premises. Response time will depend on your maintenance/service plan:
Fully Comprehensive– On average our target response time is next day, subject to level of demand. This covers All Callouts, Parts & Labour.
Mandatory Inspection – A physical inspection once a year. A Callout Charge will apply along with any parts and labour if over the first hour.
I keep getting line busy when i’m trying to load credit
This can mean anything from the server being extremely busy or in the worst case a problem with the line. If the problem persists for more than 24hrs please contact us on 01443 813588 or by using our book a service call form.
I have a message saying Meter Disabled on my franking machine, what shall i do? (Pitney Bowes)
Just switch your Pitney Bowes Franking Machine off, leave it for 5 minutes and switch back on
I have a message saying System Blocked, perform an inspection, how do i do this? (Frama)
If you have this problem, you will need to ensure your machine is plugged in to a phone line and modem(if not linked) make sure you are in the highest account on the machine and press info setup 1,2 and 3 then Frama Online 2, Inspection and Connect Now. This will automatically perform the inspection. Once completed you will have a message saying Inspection Successful.
There have been a number of staff changes and I need some training for new staff on my Franking Machine, can this be arranged?
Yes this can easily be arranged. Call one of our service advisors on 01443 813588 (charges may apply)
We have changed our name/address, who do I need to notify?
You can notify us of a change to your name/address in a number of ways:
- Call one of our administration team on: 01443 813588
- Email us at info@kanemailing.ballyhoodemo.co.uk
- Complete an online form
- Send a letter to Kane Digital Solutions, Glamorgan House, Ystrad Mynach, Hengoed. CF82 7AN
If you have a franking machine, you need to be aware that Royal Mail changes millions of postcodes every year. If your postcode changes or you move office, you may need a new town circle for your equipment.