Service & Repair

If you use Special Delivery rates, your device now prints a tracking barcode directly onto the mailpiece. You can then track your mail via the Royal Mail website.

You can obtain a list of the tracking numbers printed on your device by:

• Printing a receipt of the tracking number after each Special Delivery item is printed. You can turn this feature off, if required.
• Printing receipts using the reports menu within Options.

To print Special Delivery rates, follow the steps below.

1. Press Class.
2. Press Page Down.
3. Select your desired Special Delivery class and compensation value:
   • 9 am (£50).
   • 9 am (£1k).
   • 9 am (£2.5k).
   • 1 pm (£500).
   • 1 pm (£1k).
   • 1 pm (£2.5k).
4. Select the type of Special Delivery service you need:
   • Standard.
   • CL comp.
   • Sat. Service.
   • JE/GG (Jersey and Guernsey).
5. Select any required extra fees or services.
6. Press Enter to continue, if required. You then return to the Home screen.
7. Insert an envelope into the franking machine or press Tape to print a tape. The franking machine prints the postage.
8. Press Yes if you want to print a receipt. Otherwise, press No.
9. Insert an envelope or press Tape to print a receipt. You may need to print multiple receipts.
   

Important:

• You can only print a custom graphic or a custom text message along with a Special Delivery tracking barcode.

If you use Signed For rates, your device now prints a tracking barcode directly onto the mailpiece. You can then track your mail via the Royal Mail website.

You can obtain a list of the tracking numbers printed on your device by:

• Printing a receipt of the tracking number after each Signed For item is printed. You can turn this feature off, if required.
• Printing receipts using the reports menu within Options.

To print Signed For rates, follow the steps below.

1. Press Class.
2. Select RM SignedFor.
3. Select 1st Class or 2nd Class.
4. Select the size of the mail you are sending.
   • Letter.
   • Large Letter.
   • Parcel S.
   • Parcel M.
5. You then return to the Home screen. Insert an envelope into the franking machine or press Tape to print a tape. The franking machine prints the postage.
6. Press Yes if you want to print a receipt. Otherwise, press No.
7. Insert an envelope or press Tape to print a receipt. You may need to print multiple receipts.
   

Important:

• You can only print a custom graphic or a custom text message along with a Signed For tracking barcode.

If you use Special Delivery rates, your device now prints a tracking barcode directly onto the mailpiece. You can then track your mail via the Royal Mail website.

You can obtain a list of the tracking numbers printed by viewing or emailing a report on your device. You can also generate a report by using Inview™, within Your Account.

To print Special Delivery rates and view printed tracking numbers, follow the steps in each section below.

• Printing Special Delivery rates
• Viewing printed Special Delivery tracking numbers

Printing Special Delivery Rates

1. Tap Envelope Printing on the Home screen.
2. Tap Class.
3. Tap Start Over.
   
4. Tap Royal Mail Special Delivery.
   
5. Tap the desired Special Delivery class and compensation value.
   
6. Tap the type of Special Delivery service you need.
   
7. If prompted, tap Apply or alternatively select any required extra fees or services.
8. Tap Apply to confirm. You return to the Envelope Printing app. A preview of the tracking number appears. You can now frank your mail.
   

Important: You can only print a custom graphic or a custom text message along with a Special Delivery tracking barcode.

Viewing printed Special Delivery tracking numbers

1. Tap SendPro Apps on the Home screen.
2. Tap Manage Accounts.
3. If necessary, tap Got It at the No Sync Required prompt.
4. Tap Reports.
   
5. Tap View & print reports.
   
6. Tap the UK Trackable Products report. You may need to scroll to locate this report.
   
7. Tap Next, then set the time period you want the report to provide.
8. Tap View report to view the report information on your device.
   
9. Alternatively, tap Actions then Email Report to email the report.

If you use Signed For rates, your device now prints a tracking barcode directly onto the mailpiece. You can then track your mail via the Royal Mail website.

You can obtain a list of the tracking numbers printed by viewing or emailing a report on your device. You can also generate a report by using Inview™, within Your Account.

To print Signed For rates and view printed tracking numbers, follow the steps in each section below.

• Printing Signed For rates
• Viewing printed Signed For tracking numbers

Printing Signed For Rates

1. Tap Envelope Printing on the Home screen.
2. Tap Class.
3. Tap Start Over.
   
4. Tap Royal Mail 1st Class or Royal Mail 2nd Class.
   
5. Tap RM Signed For.
   
6. Tap the size of the mail you are sending.
   
7. Tap Apply. You return to the Envelope Printing app. A preview of the tracking number appears. You can now frank your mail.
   

Important: You can only print a custom graphic or a custom text message along with a Signed For tracking barcode.

Viewing printed Signed For tracking numbers

1. Tap SendPro Apps on the Home screen.
2. Tap Manage Accounts.
3. If necessary, tap Got It at the No Sync Required prompt.
4. Tap Reports.
   
5. Tap View & print reports.
   
6. Tap the UK Trackable Products report. You may need to scroll to locate this report.
   
7. Tap Next, then set the time period you want the report to provide.
8. Tap View report to view the report information on your device.
   
9. Alternatively, tap Actions then Email Report to email the report.

If you use Special Delivery rates, your device now prints a tracking barcode directly onto the mailpiece. You can then track your mail via the Royal Mail website.

You can obtain a list of the tracking numbers printed on your device by:

• Printing a receipt of the tracking number after each Special Delivery item is printed. You can turn this feature off, if required.
• Printing receipts using the reports menu.

To print Special Delivery rates, follow the steps below.

1. Press Class.
2. Select RM Dom.
3. Press Page Down twice.
4. Select your desired Special Delivery class and compensation value:
   • 9 am (£50).
   • 9 am (£1k).
   • 9 am (£2.5k).
   • 1 pm (£500).
   • 1 pm (£1k).
   • 1 pm (£2.5k).
5. Select the type of Special Delivery service you need:
   • Standard.
   • CL comp.
   • Sat. Service.
   • JE/GG (Jersey and Guernsey).
6. Select any required extra fees or services. You then return to the Home screen.
7. Insert the envelope into the franking machine. The franking machine prints the postage.
8. Press Yes/Enter if you want to print a receipt. Otherwise, press No.
   

Important:

• You can only print a custom graphic or a custom text message along with a Special Delivery tracking barcode.

If you use Signed For rates, your device now prints a tracking barcode directly onto the mailpiece. You can then track your mail via the Royal Mail website.

You can obtain a list of the tracking numbers printed on your device by:

• Printing a receipt of the tracking number after each Signed For item is printed.
• Printing receipts using the reports menu.

To print Signed For rates, follow the steps below.

1. Press Class.
2. Select RM Dom.
3. Select RM SignedFor.
4. Select 1st Class or 2nd Class.
5. Select the size of the mail you are sending.
   • Letter.
   • Large Letter.
   • Parcel S.
   • Parcel M.
6. You then return to the Home screen. Insert the envelope into the franking machine. The franking machine prints the postage.
7. Press Yes/Enter if you want to print a receipt. Otherwise, press No.
   

Important:

• You can only print a custom graphic or a custom text message along with a Signed For tracking barcode.