If you have a DM100 series franking machine, your ad plate will need to be downloaded. All you need to do is plug your equipment into an analogue phone line and then: 1. Select ‘Options’ 2. Page down twice 3. Select ‘connect data centre’ 4. Select ‘upload/download’. Once downloaded, you will need to select the ad, as follows: 1. From the front screen, page down 2. Click on ‘Select ad’ 3. You’ll have 3 options: ‘use key pad’, ‘0-none’ or ‘1-<your ad>. Your ad may be called ERA, return address or your company name. If you can’t find the ad plate after you’ve completed a download, this may be because: 1. Your equipment is defaulted to ‘no’ ad plate. Go into ad plates and select the option below ‘none’. 2. Your ad plate may not be ready. Call 01443 813588 to check the status of your ad plate.