Technology to transform your customer experience
From connecting customers to the right person, on the first try, every time, to managing your workforce and monitoring quality of service, the right technology can transform your customer experience. Having the right software will allow you to gather and visualise data on the efficiency of your contact centre.
Porthlas can offer a range of call centre solutions, from full on-premise solutions to hosted. Some of the ways the right contact centre software can benefit you are:
- Office Contact Centre – Entry level with fewer features but easy to manage.
- Business/Enterprise Contact Centre – Cloud ready, multichannel (Voice, Email, SMS etc.) solution. Scales right up to 15,000 agents.
- Campaign Management – Software-based outbound progressive dialling solution designed to vastly improve the productivity of your outbound dialling team.
- Outbound Software – Outbound is much more than a simple outbound dialler – it’s a comprehensive, integrated outbound strategy management suite. Outbound supports all modes of outbound dialling and multi-channel interactions (Web chat, Email, SMS etc.) and includes a wide range of scripting and campaign management tools.
Included with our call centre solutions are a range of call recording options.